Refund policy
HQD Smoke Shop – Refund & Return Policy
Last updated: [insert date]
Thank you for shopping at HQD Smoke Shop.
We want you to be satisfied with your purchase and we understand that sometimes issues can occur. Because we sell tobacco and vape-related products, our return options are limited for safety and hygiene reasons. This Policy explains when and how we can accept returns, exchanges, or issue refunds.
By purchasing from us (in-store or online), you agree to the terms below.
1. General Policy
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All sales are intended for adults 21+ only.
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Proof of purchase (receipt, order confirmation, or invoice) is required for any review of a return, exchange, or refund.
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We reserve the right to refuse a return or exchange if the conditions in this Policy are not met.
2. Non-Returnable / Final Sale Items
For health, safety, and regulatory reasons, we cannot accept returns or issue refunds for the following items once they have left our store or been delivered to you, unless they are defective on arrival:
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Opened or used disposable vapes
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Opened or used e-liquids / vape juice / salt nic
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Opened coils, pods, tanks, or cartridges
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Any product that has been modified, damaged, or misused
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Gift cards
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Clearance or “final sale” items
Please make sure you have selected the correct product and flavor before completing your purchase.
3. Defective or Damaged Products
If you believe a product is defective out of the box or was damaged during shipping, please contact us as soon as possible.
In-store purchases
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Inspect your product immediately after purchase when possible.
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If the product appears defective right away, please bring it back to the shop with your receipt within 48 hours of purchase.
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We will test/inspect the item.
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If we confirm a manufacturing defect, we will exchange it for the same item (or a similar item of equal value if the original product is unavailable).
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We do not offer cash refunds for used vape products.
Online orders
If you received a damaged or defective item by mail:
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Contact us at hqdtechmiami@gmail.com within 48 hours of delivery.
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Include your order number, a description of the problem, and clear photos or video of the product and packaging.
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Once the issue is reviewed and approved, we will arrange a replacement or store credit according to availability and our discretion.
Products that show signs of normal wear and tear, misuse, accidental damage, or failure to follow instructions are not considered defective.
4. Wrong Item Received
If you receive the wrong product or flavor due to our error:
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Contact us at [insert email] or call +1 305-897-2902 within 7 days of receiving the order.
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Provide your order number and a photo of what you received.
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We will give you instructions for returning the incorrect item (if needed) and send the correct product at no additional cost, or offer store credit if the product is unavailable.
5. Returns for Non-Defective Items (Online Orders)
Because of the nature of our products, we generally do not accept returns for non-defective items once they leave our store or are delivered, especially if they contain nicotine or have been opened.
If you contact us about a sealed, unused item and we choose, at our discretion, to accept a return:
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The item must be unopened, unused, and in original packaging.
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You may be responsible for return shipping costs.
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A restocking fee may apply.
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Any approved refund will be processed to the original method of payment after the item is received and inspected.
We are not obligated to accept returns for “change of mind,” flavor preference, or buyer’s remorse.
6. Refunds (If Applicable)
Once a returned item (if accepted under this Policy) is received and inspected, we will notify you by email that we have received your return and inform you whether it has been approved or rejected.
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Approved refunds will be processed to your original payment method.
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Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear.
If you have not received a refund after we confirm it has been processed:
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Check your bank or card statement again.
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Contact your credit card company or bank – it may take some time before the refund is officially posted.
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If you have done all of this and still have not received your refund, please contact us at hqdtechmiami@gmail.com.
7. Shipping Costs
Shipping costs are non-refundable unless we shipped the wrong item or the product was confirmed defective upon arrival.
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If you are returning products (when approved), you are responsible for paying your own shipping costs unless otherwise agreed.
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We recommend using a trackable shipping service and keeping your receipt; we cannot guarantee that we will receive your returned item.
8. In-Store vs. Online Policy
This Policy applies to both:
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Purchases made in our physical shop at
81 NE 167th St, North Miami Beach, FL 33162, United States, and -
Purchases made through our online store.
Some promotions or limited-time offers may have additional terms, which will be communicated at the time of purchase.
9. Contact Information
If you have any questions about this Refund & Return Policy, please contact us:
HQD Smoke Shop
📍 81 NE 167th St
North Miami Beach, FL 33162
United States
📞 +1 305-897-2902
📧 Email: hqdtechmiami@gmail.com