Shipping policy
HQD Smoke Shop – Shipping Policy
Last updated: [insert date]
Thank you for shopping with HQD Smoke Shop. This Shipping Policy explains how and when your order will be processed and delivered.
All products are intended for adults 21+ only. By placing an order, you confirm you are of legal smoking/vaping age in your jurisdiction.
1. Where We Ship
We currently ship orders within the United States.
If we expand to additional regions, this page will be updated.
2. Processing Time
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Orders are usually processed within 1–2 business days (Monday–Friday, excluding holidays).
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Orders placed after our cutoff time or on weekends/holidays will be processed on the next business day.
Please note that processing time is separate from the carrier’s delivery time.
3. Shipping Methods & Delivery Time
Unless otherwise stated at checkout, our standard shipping within the USA typically takes around 2–6 business days from the time the order is shipped.
Most orders are shipped via USPS or another comparable carrier at our discretion.
Delivery times are estimates only and may vary due to:
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Carrier delays
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Weather conditions
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Holidays or high-volume periods
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Incorrect or incomplete addresses
Once your package is handed to the carrier, delivery is largely outside of our control.
4. Shipping Rates & Free Shipping (If Applicable)
Shipping costs are calculated at checkout based on:
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Your delivery address
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Selected shipping method
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Order weight/size (where applicable)
If we offer free shipping above a certain order amount, this will be clearly displayed on the Site and/or at checkout.
5. Order Confirmation & Tracking
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After placing an order, you will receive an order confirmation email.
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When your order ships, you will receive a shipping confirmation with tracking information (if available for your chosen method).
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Please allow some time after receiving the tracking number for the carrier’s system to update.
If you do not receive an order or shipping confirmation email, please check your spam/junk folder or contact us at hqdtechmiami@gmail.com.
6. Address Accuracy & Changes
It is your responsibility to make sure all shipping details are entered correctly at checkout, including:
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Full name
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Street address
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Apartment or suite number (if applicable)
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City, state, and ZIP code
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Contact phone or email
We cannot change the shipping address once an order has been shipped.
Incorrect or incomplete address information may result in:
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Delays
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Lost packages
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Additional shipping charges (for reshipment, if the package is returned to us)
Please review your order details carefully before submitting.
7. Undeliverable or Returned Packages
If a package is returned to us as undeliverable due to an incorrect address, refusal, or failure to pick up:
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We may contact you to confirm a corrected address.
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You may be responsible for additional shipping fees to reship the order.
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If you choose not to have the order reshipped, we may issue a partial refund (excluding original shipping costs and any return shipping charges), in accordance with our Refund & Return Policy.
Packages that are marked as delivered by the carrier are considered delivered for our purposes.
8. Lost, Delayed or Damaged Shipments
Once your order has been shipped and a tracking number has been provided:
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If your package is significantly delayed or appears stuck in transit, please first contact the carrier using your tracking number.
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If the carrier cannot help, reach out to us at hqdtechmiami@gmail.com with your order number and tracking information.
If your order arrives damaged:
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Take clear photos of the package and damaged items.
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Contact us within 48 hours of delivery at hqdtechmiami@gmail.com with photos and your order number.
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We will review your claim and work with you to find an appropriate solution in line with our Refund & Return Policy (replacement, store credit, etc., where applicable).
We are not responsible for:
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Delays caused by the carrier
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Packages lost or stolen after the carrier marks them as delivered
However, we will always do our best to assist you.
9. Age Verification & Compliance
Because we sell vape and smoke products:
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We may require age verification at checkout or delivery, depending on the laws in your area and the carrier’s policies.
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Some shipments may require an adult signature upon delivery (additional fees may apply).
Orders placed by or intended for individuals under 21 will be cancelled.
10. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect:
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Changes in our shipping practices
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Updates in carrier services or rates
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Legal or regulatory requirements
Any changes will be posted on this page with a revised “Last updated” date.
11. Contact Us
If you have any questions about shipping or need help with an existing order, please contact us:
HQD Smoke Shop
📍 81 NE 167th St
North Miami Beach, FL 33162
United States
📧 Email: hqdtechmiami@gmail.com
📞 Phone: +1 305-897-2902